Complaints Handling Policy

Our Core Purpose and Commitment to Customers

We are devoted to providing excellent service and an outstanding customer experience. Accordingly, we are committed to ensuring that we address complaints efficiently and fairly. We aim to work cooperatively and productively with our customers to guarantee the efficient and equitable resolution of customer complaints.

How to Submit a Complaint

If you wish to lodge a complaint, please contact us via email at [email protected]. To ensure we thoroughly understand your complaint, please provide as much relevant information as possible. This will be recorded and forwarded to an appropriate person for action.

Our Complaint Handling Process

Once we receive your complaint, we will endeavor to respond as promptly as possible. You will receive a response from the person assigned to handle your complaint. This response will detail the steps taken to investigate your complaint and will propose fair and reasonable remedies to resolve the situation.

Handling Your Personal Information

To assist our goal of continuous improvement, we will maintain a record of all complaints received and their outcomes. This will allow us to appropriately address any issues that may arise within our company. We will handle your personal information in accordance with our Privacy Policy.